Rates

Payments

  • Accounts need to be settled in full within thirty (30) days from date of treatment. Payments can be made via Electronic Transfer using the practice’s bank details which are printed on each statement. If you are unable to pay for a session on time, please discuss it with me as soon as possible so that we can make alternative payment arrangements.
  • You will be held liable for any bank charges levied against the practice in the event of a bank declining to honour any method of payment.

Sending of Accounts via Email

  • The practice endeavours to send accounts & invoices within 48 hours of the treatment date and/or payments received. Accounts are sent in good faith and the practice does not accept responsibility for the failings of email service providers. If you do not receive an account, it remains your responsibility to request a copy or to follow up on any outstanding balance.
  • With your permission (Section B / Billing Information), accounts are sent via email. These emails include the account (as a PDF attachment) as well as the date and time of your next scheduled appointment.
  • It is important to be aware that electronic communication can be accessed by unauthorised persons and can therefore compromise your privacy. In addition, some employment contracts may give your employer the right to read emails sent or received via a company email address.
  • Currently, the practice does not use encrypted email attachments in order to assist you with the on-send to your medical scheme.

Medical Aid Schemes

  • You, and not your medical aid, are fully responsible for the payment of your account and the practice does not undertake to submit your account to your medical scheme on your behalf. Should your medical scheme require additional information in order to effect payment, it is your responsibility to alert the practice of this.
  • Medical schemes pay according to their own policies & rules and do not necessarily cover the practice’s full rate. In addition, medical aids only pay for treatments which, in their judgement, are medically necessary and may therefore decline payment depending on the reason for which you seek therapy.